FAQ Key Holding & Alarm Response

Why should we have A Key Holding service?


As a key-holder, you must attend your premises within 20 minutes to resolve any alarm issues. If you fail to do this on more than three occasions, the police will withdraw their response. Contracting a Telford security services provider like us could help with this.


Also, changes made to Corporate manslaughter legislation mean that Directors and Line managers are now affected. Are your staff responsible for attending out of hour’s alarms prepared and trained to do so?


Have you carried out the necessary risk assessments? Are they available 24/7 all year round? If they have to respond in the early hours how able will they be to be back in work for 9am the following morning? By using our Key Holding & Alarm response service, you remove the hassle and risks of doing it yourself.


Are your security officers licensed?



All our staff are SIA licensed to carry out security duties under BS7984 and vetted to BS7858, which covers:


  • Employment Reference checks covering a period of 5 years
  • All gaps in employment greater than 30 days must be clarified
  • Advanced DBS checks, address history and financial probity (Credit Check)


You can be sure that the officers attending will carry out their duties to the highest standards.


What does the service include?

We will:

  1. Attend your premises in your absence and deal with all alarm issues.
  2. Take all steps required to re-secure your premises in the event of a break-in or criminal damage.
  3. Provide you with a report of the whole situation including all actions taken by our officers.


How do I know my keys will be secure?


Your keys will are held in full compliance with BS7984. Tagged and stored in a secure Key Safe with no reference to your property.


Can you guarantee to respond in a set time?


Our average response time covering the Shropshire area is 24 minutes. Unfortunately, we cannot guarantee a response time because of issues that are out of our control. But, we can guarantee to respond immediately. leaving your building secure on exit and with local, trained, response teams. These teams are based at many locations across the country. ensure a very prompt and effective response to your property with the minimum of delay.


Some companies have ‘red care’, ‘dualcom’ and/or CCTV monitoring, do we still need to also have key holders?


Yes. a key holder must attend the premises. They deal with all eventualities which could include broken windows and locks, wait for an engineer . If an authorised key holder does not attend this could have a negative effect on your insurance and police attending terms.

How many sets of keys do you need?


We only need one set to allow us to access your property. We will test the keys when we perform our initial site survey. Also we will, of course, also require alarm codes and any other relevant information relating to your premises and alarm system.

Will you need to contact our staff outside of office hours?


Only if we deem the situation requires us to contact anyone. In most cases our people will not know what they are going to find at your property until they open the front door. The majority of alarm activation’s we attend are resolved without any need for client contact. On rare occasions we do encounter problems where immediate client contact is necessary. When we do have to call someone in the middle of the night, we will make sure we present a detailed summary and our people will act on your instructions.

How does my alarm company know that we have appointed Business Watch Guarding?


All you need to do is contact to your alarm company and inform them we are your primary Key holder. We will provide you with our control room number for both you and your alarm company to use.


What’s the next stage?


All you need to do is sign our agreements and return it to us. We will then agree a time and date for us to send a security surveyor to your premises. They will carry out a site survey and draw up your “Assignment Instructions”. This forms the instructions for the officers that attend your premises in the event of an alarm activation. Once you are happy with everything we can agree a schedule and begin. That’s one less thing for you to worry about and you’ll have less sleepless nights.


What happens if my alarm is considered A nuisance?


The council will serve you with a Noise Abatement Notice and may have to break into your premises to disconnect the alarm. They would then re-secure the premises by changing the locks and charge you for the time and the money spent turning the alarm off.


Failure to follow the Abatement Notice is a criminal offence and the council can prosecute you. If found guilty, you may have to pay a fine which could be as much as £5,000 for residential premises, and £20,000 for commercial premises.


Are your services for homes or businesses?


BWG’s Telford security services cover Business premises only.

How long does it take to set-up / move the key holding service?


A matter of days, dependant on current arrangements which we can discuss on enquiry. It is a simple, straightforward process with which we are happy to assist with.


To keep up to date with Business Watch Guarding why not follow us on social media –


Twitter – https://twitter.com/watch_business


LinkedIn – https://www.linkedin.com/company/business-watch-guarding/


Telford Security Services – Security for your business.


Minding your Business – Telford Security services


Telford security services – Business Watch Guarding